FAQ

 

What types of products do you offer?

RosyasTmade specializes in a curated selection of handmade accessories, including luxurious bamboo yarn Ponytail and cozy beanie hats. Each product is designed to elevate your style while prioritizing eco-friendly materials.

How do you ensure the sustainability of your products?

Our commitment to sustainability is reflected in our choice of materials and production practices. We utilize eco-friendly materials, such as bamboo yarn, which is known for its low environmental impact and biodegradability. Our handmade approach also minimizes waste and supports ethical craftsmanship.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy section.

How long does shipping take?

Shipping times vary based on the destination. For orders within Canada, delivery typically takes 3-9 business days. For the United States, it ranges from 5-9 business days, and for international orders, it can take 6-12 business days. Fulfillment and tracking information will be provided within 72 hours of your order.

Can I exchange an item?

Exchanges are not directly facilitated. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item arrives damaged?

We recommend inspecting your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and provide a resolution.

Do you offer international shipping?

Yes, we do offer international shipping. Delivery times vary by location, with typical shipping times ranging from 6-12 business days depending on the destination.

How can I contact customer support?

You can reach our customer support team via email at support@rosyast.com or by phone at 403-464-0191. We are here to assist you with any inquiries or concerns you may have.